Service & Operations Management
Lead role in the management, development and implementation of admin support services for Mental Health Services at various sites in Camden. Managed the workflow, productivity, quality and performance of services to agreed service level provision and agreement.
Multi-site Management including IT equipment, health & safety, security and domestic service. Conducted regular risk assessments.
Streamlined Processes to Increase Efficiency - (a) Modernised Nordoff Robbins admin service to professionalise working environment and ensured working to proper procedures and policies; (b) Established the Royal Free Hospital Psychiatry admin office as a centralised service.
Project / Programme Support Management
Relocation of Mental Health Inpatient Services - from the Royal Free Hospital to a new build. This was done within a tight timeframe avoiding any service disruption.
Academy for Justice Commissioning - Set up a centre of excellence to provide a focal point for equipping and developing commissioners to undertake their role effectively. My role was to provide a vehicle for sharing best practice in commissioning, strengthening links in criminal justice commissioning, procurement, performance management and promoting personal development.
- Established an MSc in Public Management with Commissioning
- Organised monthly seminars sharing best practice across different disciplines
- Advanced membership of the Academy from 72 to 581 active participants
- Established an interactive website which included forums, e-learning and e-library and published a quarterly newsletter with eminent guest editors.
Moving Forward Project - Compiled the Project Initiation Document (PID) for separating the Commissioning & Provider arms of Peterborough PCT and determine the future direction of the Community Health & Adult Social Services provision in Peterborough
Trust Policies and Strategies - Lead management of these ensuring they were regularly monitored and kept up to date. Ensured Trust Policy Framework was adhered to.
Corporate Governance Lead
Advisor to the Board on all issues relating to Corporate Governance and responsible for matters relating to Corporate Affairs.
Ensure the Board conducts its business within the required statutory and legal framework in accordance with current Standing Orders, Standard Financial Instructions, Nolan Principles and the Codes of Conduct, and that an annual review of these orders and codes are undertaken, providing expert advice as required.
Board meetings, AGM and other high level committees: Responsible for taking minutes. Manage Annual Cycle of Board Business & ensure efficient scheduling of agendas and other Board papers, and being responsible for follow-up actions in line with agreed governance arrangements.
Recording of all Tenders, maintaining a log for Seal usage as well as Registers of Interests and Hospitality which are all reported to the Board at its public meetings. Ensure all registers are up to date and made available for annual inspection by the auditors. Co-ordinate the publication of the Annual Report and response to MPs' letters.
Liaise with NHS London, DoH and Monitor on governance issues. Scrutinise and report to the Board all new regulatory developments and potential changes to policies and procedures.
Compliance: Responsible for establishing appropriate mechanisms to deliver complex statutory assessments and returns for the organisation such as: Standards for Better Health, Auditors Local Evaluation, NHS Litigation Authority and the Care Quality Commission. Use Performance Accelerator to report progress on action plans and compliance.
Board Assurance Framework (BAF): ensure BAF meets its requirements and map the Trust's principal objectives to risks, control and assurances.
Achievements: Advised on setting up a separate Board for the Provider Services at the PCT. Authored a Guide to Board Papers. With templates and guidance on format and content, instructed Authors how to fill in coversheets and reports for the Board.
Strategic Planning
Agenda for Change: Led the implementation of the NHS national 'Agenda for Change' for teams within Camden & Islington Mental Health & Social Care Trust and contributed to the design and development of standard JDs and person specifications for all posts, as well as developing the Knowledge Skills Framework (KSF).
Outpatients Services Review - As per the NHS Modernisation Programme, established the most effective strategy for improving the standard of Outpatient Services in Camden Mental Health Services.
Training Provision: Led the full training provision for staff as part of my role within the Service Management Group and contributed to the development of Camden & Islington Trust's overall training programme. Being the link between the Trust's managers, staff and the training department identifying skills, gaps and subsequent training design, implementation and eventual evaluation.
Corporate Governance Lead across the North West London Sector comprising of 8 PCTs.
Financial Management
Managed budgets from £250k to £750k annually.
Saved £125k out of £750k for Camden and Islington Mental Health & Social Care Trust for year 2006/07 without any decline in service by tight control on facilities & resources. This included the savings of £45k which was to do with refurbishing Outpatients Department using H&S budget.
Saved £43k out of £300k for City and Hackney PCT for year 2008/09 and a further £29k so far for 2009/10.
Saved £19k for Nordoff Robbins for year 2007/08 on annual insurance.
Monitored service costs and identified potential savings. Provided on-going advice on expenditure, projects & assisted in the budget setting process by providing necessary data.
Under budget constraints planned best use of resources by recycling & negotiating with other organisations.
Staff Management
Managed 4 to 18 members of staff.
Evaluated quality of work - eg: instigated PDPs and appraisals, making sure staff performance was aligned with new policies and procedures.
Dealt with all HR queries; Recruitment and retention, induction, supervision, appraisals, personal development plans, training, monitoring sickness and managing absence and performance.
Established team effort in working towards a common goal. Ensured staff were aware of responsibilities in entering accurate and timely data. Monitored and interrogated reports. Managed team with highest level of productivity.
Reduced absence rate to target of 4.5% by instigating absence management procedures e.g.: return to work interviews etc. Implemented flexible working rota reduced costs by 15% and increased staff morale.
Case Management
At National Asylum Support Service (NASS) and Criminal Injuries Compensation Authority (CICA) which were both at the Home Office; considered applicants' eligibility for support for complex claims against criteria & guidelines and offered guidance on cases referred to by staff; ensured cases were dealt within 2 day target and carried out quality assurance checks.
Database Management
Using Learning Management System (LMS) - assessing records, monitoring and disseminating information across Clinical Business Units/Corporate Services. Creating Excel spreadsheets for key operational tasks for the Learning Centre, managing joining instructions and organising venues in order to support imminent relocation to new City Hospital.
IT Skills
Advanced in Microsoft Office: Word, Excel, and PowerPoint.
Experienced in using various databases including PAS, Maracis, Datix, Performance Accelerator. I am also proficient in using Choose and Book.